[Slides] From Purchase to Customer Satisfaction: 7 Ways to Increase your Sales

As marketers, our job does not end with the purchase.

There is a long way to go before we can make our customers happy – and during this vital process we can make a big difference between a “single purchase” and many, many purchases over the coming years.

You’ll learn:

• How some very successful B2B and B2C companies take advantage of the “after sales” process to keep more customers than their competitors.

• How promising various customer service benefits (and fulfilling your promises) can actually increase your sales conversion rate

• How if you can reliably deliver your product – whether physical or digital – can increase customer trust and return business

• How a simple follow-up email can make all the difference between a lost customer forever and a happy camper for life!

• How to increase customer LifeTime Value (LTV) and reduce negative word of mouth

Event Slides:

About The Author

Rodolfo Melogli

Author, WooCommerce expert, WordCamp speaker and Internet marketer, Rodolfo Melogli helps entrepreneurs overcome their ecommerce nightmares :) Rodolfo is the organiser of the Dublin Ecommerce Meetup, WordCamp Dublin, the Dublin WordPress Meetup and the Dublin WooCommerce Meetup. He enjoys interacting with people, running on the beach and chasing tennis & soccer balls. Of course, he loves pizza too.

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